Complaints Procedure

If you wish to register a complaint, please contact us in writing or by telephone to the following:

Address:

  • The Complaints Officer
  • Cornerstone Finance
  • Unit E, Copse Walk
  • Cardiff Gate Business Park
  • Cardiff
  • CF23 8RB
  • Tel no: 02921 660 550

If we cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service who can be contacted at:

Address:

  • The Financial Ombudsman Service
  • Exchange Tower
  • London
  • E14 9SR Tel
  • Tel no: 0800 0234 567